1. A Technology Revolution – Web 2.0: The static, publish-and-browse Internet is
being eclipsed by a new participatory Web that provides a powerful platform for the
reinvention of governmental structures, public services and democratic processes.

2. A Demographic Revolution – The Net Generation: While a severe digital divide still
exists, the first generation to grow up immersed in digital technologies is coming of
age and emerging as a major force. Hundreds of millions of young people think
differently about the role of government in society and will demand increasingly
speedy, responsive and customizable public services and engaged citizenship.

3. A Social Revolution – Social Networking: Online collaboration is exploding and
citizens increasingly self-organize to peer produce everything from encyclopaedias
to operating systems to advocacy campaigns to stop global warming.

4. A Business Revolution: As the current economic crisis creates a crisis of
government and governance, the private sector has embraced new business
models that enable enterprises to innovate, orchestrate capability and engage with
the rest of the world in profoundly new ways. Networked business models
pioneered in the private sector hold promise for the public sector